The retail store is the place where customers take a decision on the purchase of the products offered by the retailer. The store also influences the perception the customer has of the retail brand, the store, the products, the services offered and the staff. As a consequence the store itself becomes a critical asset of the retail business and it is imperative that the store operations are managed well to achieve and sustain customer satisfaction and also to be cost effective. Managing store operation of any size or complexity is a challenging task.
Why not contact the Retail Consultant and arrange for an initial consultation on how store operations could be improved within your organisation.
A comprehensive HEALTH CHECK report will be compiled on the current position of your business. This report will focus on the following areas:
- Branding and Marketing
- The Store Environment
- Product Availablity and Value
- Services Offered
- Customer Service Standards.